Use Case

Every churned user showed warning signs before they left.

Churn is a slow fade, not a sudden event. Login frequency drops. Feature usage declines. They visit the billing page. By the time you notice, they've already decided to leave.

Detection

Warning signs Meisa watches.

Login frequency drops

When a daily user becomes a weekly user, something changed. Meisa detects the pattern and triggers a check-in email before they forget about you.

Feature usage declines

They used to explore new features every week. Now they only use the basics. That's a sign they're not getting full value.

Billing page visits

A user who visits the billing page 3 times in a week without changing anything is thinking about canceling. Reach them with a value reminder.

Inactivity signals

3 days without a login? 7 days? 14 days? Set your own thresholds and trigger re-engagement at exactly the right moment.

Prevention

Turn warning signs into save opportunities.

7-Day Inactivity Re-engagement

Day 0Last login detected
Day 3‘We miss you’ email with recent product updates
Day 5Helpful tips based on their most-used features
Day 7Personal note: ‘Can we help?’
Day 14Win-back offer or feedback request

Recovers 15-25% of at-risk users before they churn

Stop reacting to churn. Start preventing it.

Set up churn prevention flows that run automatically. Free for up to 500 contacts.

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