Intercom is a customer messaging platform. Chat is their core. Email is an add-on. If email automation is what you need, you're paying for a lot of features you'll never use.
| Intercom | Meisa | |
|---|---|---|
| Core focus | Customer messaging & chat | Behavioral email automation |
| Starting price | $74/mo (Essential) | $0 (free tier) |
| Behavioral email | Basic, secondary to chat | Core product, full-featured |
| Email builder | Limited templates | Visual drag-and-drop builder |
| Lifecycle sequences | Available on higher tiers | Available on all plans |
| Setup complexity | Moderate — chat + email config | 15 minutes — email only |
| Pricing model | Per seat + per resolution | Per contacts, simple tiers |
Core focus
Starting price
Behavioral email
Email builder
Lifecycle sequences
Setup complexity
Pricing model
Intercom's pricing is complex: per-seat charges, per-resolution fees for chat, and email features locked behind higher tiers. If all you need is behavioral email, you're paying $200-400/month for a chat platform with email on the side. Meisa gives you deeper behavioral email capabilities for a fraction of the cost.
Request an invite and get behavioral email that's built for SaaS growth.